FAQ

Returns & Exchanges

ALL sales become final once purchased. The brands we work with do not accept returns from us. Some products do not have a sanitary seal which would be unsafe for Live Healthillie to put back into our inventory.

For most people, it takes a few weeks to adjust to new products including but not limited to skin care, herbal tonics, detox products, etc. so please allow your body time to adjust to these products. 

Shipping Policy

We now prioritize shipping UPS ground meaning most packages take between 1-4 business days to deliver. All orders typically ship within 24 hours depending on the volume for the day unless an item is out of stock. Since UPS is the official mail handler, once mail is scanned into the UPS system, Live Healthillie will no longer responsible for lost or stolen packages. Orders are not packed on the weekends.

When Will My Order Ship? 

We aim to ship all orders same day if placed before 2pm EST.  At Live Healthillie we ship via UPS Ground which means you should receive your order within 1-4 days. 

Can I Cancel My Order? 

Unfortunately, since we ship same day, we cannot cancel an order as it will be processed within minutes. We thank you in advance for making sure you want the product before you complete your checkout.  

What if an Item is Out of Stock? 

For out of stock items, we include an option to opt into email notifications that will notify you once the item is back in stock. This can take between 1-2 weeks for us to receive most items. 

Subscriptions

When opted into subscriptions for any product, there is a minimum of 2 cycles before a subscription can be canceled. Create an account to manage your subscription or reach out to support@livehealthillie.com for help on creating an account.